Service Management

Our Service Management Practice has extensive experience in service transition and operations.

Poorly designed service processes negatively impact your business. We work to avoid complexity and uncertainty, embracing transparency and simplicity.

With a strong background in ITIL and ITSM, we have considerable experience in Service Management and moving from legacy systems to Cloud based offerings.

We can deliver value to you within the following major service streams:

1. Analysis and Process Design. Our experience across the entire ITIL V3 Service Management Lifecycle helps create a complete ITSM process library, including effective implementation of a Service Catalogue.

2. ServiceNow Platform migration, implementation and support. Our certified architects, developers and systems administrators will migrate to, upgrade or support your ServiceNow Platform. This includes systems administration services, business rules establishment, plug-in activation and custom application development.

3. Testing and Defect Management. Our testing team will work directly with your delivery or support teams to document effective test strategies and plans, including test summary reports.