About FinXL IT

FinXL IT Professional Services is an established, innovative Australian company, providing technology-enabled business solutions and consultant services to a wide range of 'Blue Chip' clients through our offices across Australia and New Zealand.

A service-driven organisation, FinXL is a multiple award-winning company that has been recognised as one of the fastest-growing IT services businesses in the region. We take pride in our commitment to excellence and our ability to deliver high-quality outcomes for our consultants and clients alike.

The Opportunity

FinXL IT is seeking a high-performing Business Analyst for a leading general insurance organisation This initiative is a core pillar aimed at creating a faster, simpler, and more connected claims journey for customers, while building a scalable, high-performing business for the future.

This is a unique opportunity to work at the intersection of General Insurance and Advanced Technology, where you will lead the definition of AI and automation use cases in a high-profile, mission-critical environment.

Key Responsibilities

• End-to-End Analysis: Lead requirements gathering and documentation for complex motor claims initiatives, ensuring alignment between business goals and technical execution.

• AI & Automation Governance: Create comprehensive "Use Case Packs" for AI and automation, including problem statements, process flows, and non-functional requirements (with a heavy focus on data quality, controls, and explainability).

• Strategic Facilitation: Lead and facilitate workshops with large, cross-functional groups to resolve contention, drive consensus, and navigate project ambiguity.

• Technical Translation: Act as a critical bridge between business stakeholders and technical squads, translating complex needs into functional specs and interpreting technical terminology for business leaders.

• Operational Readiness: Manage the pathway to delivery by ensuring all solutions meet rigorous success measures and delivery readiness criteria for production.

• Testing & UAT: Support the program's testing lifecycle and lead User Acceptance Testing (UAT) to validate that solutions meet business requirements.

What You Bring

• Insurance Expertise: Minimum 5+ years of experience as a Business Analyst within Financial Services, with a strong preference for General Insurance.

• Project Pedigree: Proven experience across business and tech transformation, application development, and process re-design-ideally with exposure to risk and regulatory projects.

• AI/Automation Savvy: Prior experience gathering requirements for AI, Advanced Analytics, or Automation solutions in complex, regulated environments.

• Stakeholder Mastery: The ability to influence and manage stakeholders at all levels, particularly in resolving conflicting requirements across a large program of work.

• Analytical Precision: A "business-focused" mindset combined with the technical depth to perform functional and technical analysis.

What's On Offer?

• Initial 12 months' contract, with a view to extend
• Located in Sydney CBD
• Hybrid working arrangement (2-3 days in the office)

Join a collaborative, high-energy program where your work directly impacts millions of Australian customers. Through FinXL IT, you will gain access to premium "Blue Chip" projects while being supported by an award-winning services firm.

How to Apply

If you are an expert Business Analyst with a passion for General Insurance transformation and emerging technology, please apply now with your updated CV.

Job number (S4)