Telecommunications Support Analyst

Job Title: Telecommunications Support Analyst
Contract Type: Contract
Location: Macquarie Park
Reference: (EP)49236
Job Published: March 26, 2020 17:18

Job Description

FinXL IT Professional Services is an established, innovative Australian company, providing technology enabled business solutions and consulting services across a number of industries. These include; Government, Telecommunications, Commercial and Finance. We currently have more than 1200 consultants assisting our clients across Australia and are continuing to grow at a rapid pace. Through the delivery of services and implementation of new systems, processes and technology, we assist our clients to gain competitive advantage and reach new heights.

The Role

Our client, a large Macquarie Park based telecommunications organisation, is looking for a Telecommunications Support Analyst.

• Provide operational support
• Support with incident and ticket management
• Create reports and documentation
• Engage with supplier and partners

Who you are

You will have the following skills/experience

• 2+ years of ICT industry experience
• Service Desk or Call/Contact Center experience
• Good understanding of telecommunications and network technologies (e.g. voice, IP, Cloud, Wi-Fi, LAN, WAN)
• Experience with ticket systems
• Strong communication and stakeholder management skills

What’s on offer

This is a 3-6 months’ engagement with a high profile organisation working on a fast pace project.

What’s next

If you would like to be considered, please send your application to Julia Leung on or click the apply button.