Customer Experience Designer
|Job Title:||Customer Experience Designer|
|Location:||Melbourne CBD, Victoria|
|Contact Name:||Erika Ventura|
|Job Published:||January 17, 2022 11:47|
FinXL I.T Professional Services is an innovative Australian owned company providing our clients with technology enabled business solutions and consulting services.
As the 'go-to' mid-tier Service Provider for many Australian and International clients, FinXL enjoys a diverse client portfolio, boasting some of the industry's leading: Telecommunication, Banking and Finance and Commercial Corporations, along with many State and Federal Government Departments.
An ideal candidate for the CX role would have some UX skill that may be able to continue on with this work afterwards. However, this is not a requirement.
Bankers need quality insights to create deeper and richer customer conversations to differentiate NAB from competitors
Existing insights are disparate and delivered across many platforms, or not contextualised enough (ie location or industry specific) reducing banker utilisation
Develop a single space where bankers can access contextual, insightful insights on their portfolio, their customers, and their local market to provide customers with great insights beyond banking products
Bankers accessing tailored value add insights from a single repository
Customer Impact & Benefit
Customers will receive value add insights on their business and its performance compared to local peers. Enables customers to make better decisions and assess current vs historical performance and identify opportunities for improvement
Financial performance uplift, more informed decisions making
Colleague Impact & Benefit
Banker productivity improvement as less time spent finding relevant information. Better customer conversations and more reasons to initiate contact
Productivity uplift, growth and sales uplift, customer retention
- Clarity on current banker experience
- Identification of opportunities to improve banker experience
- Identification of highest value deliverables
- Creation of user stories and journeys
- Roll your mouse over to that Apply Now button if you think your skills and experience fit the bill for this role. Submitted CVs must be in Word.
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