|Job Title:||Genesys Developer|
|Job Published:||February 27, 2020 14:53|
Initial 12 Month Contract
North Sydney location
High Profile Client
FinXL is seeking a Delivery Engineer with niche Contact Centre skills, namely, Genesys (iWD).
The designing, configuring and testing of solutions to business requirements in Genesys IVR and iWD applications. This role has the responsivities to analyse business requirements and design solutions for them in line with Genesys platform guidelines. Configure/develop the designed solutions during PI sprints and test them. Also be the point of contact for UAT testers if the solution involves integration with other systems/platforms. Majority of work are required on Genesys IVR (for call routing rules) and Genesys iWD (for interaction routing rules) with some additional work Moves Adds and Changes required for agent/skills/agent groups etc. Also required to coordinate with different teams/stake holders (platform, delivery, tech leads, BAs) throughout the delivery.
General understanding of contact centre technology
Basic understanding of Genesys framework
Basic understanding of Genesys call routing
Genesys GAX OPM, IRD, GA
Application log analysis, fault finding
Genesys iWD, Interaction server, Rules Engine, Rules authoring
Unix and Windows skills
5+ years professional experience in a range of computer network technologies
5+ years in Genesys contact centre technology.
Basic network switching/routing knowledge
Basic SQL skills
Knowledge of Agile delivery model
Advanced level knowledge in Genesys routing (URS, Tservers)
What’s on offer
This is a long-term contract opportunity with a high-profile organisation with highly competitive rate on offer.
If you would like to be considered, please send your application to Jamie Reilly at firstname.lastname@example.org or click the apply button.
FinXL IT Professional Services is an established, innovative Australian company, providing technology enabled business solutions and consulting services across a number of industries. These include; Government, Telecommunications, Commercial and Finance. We currently have more than 1200 consultants assisting our clients across Australia and are continuing to grow at a rapid pace. Through the delivery of services and implementation of new systems, processes and technology, we assist our clients to gain competitive advantage and reach new heights.
Job Reference - S32