Service Desk Analyst

Job Title: Service Desk Analyst
Contract Type: Contract
Location: Canberra
Reference: (KL)49251_1
Job Published: March 30, 2020 15:48

Job Description

FinXL IT Professional Services is an established innovative Australian company providing technology enabled business solutions and consulting services across a number of industries including Government, Telecommunications, Commercial and Finance.  We currently have more than 850 consultants assisting our clients across Australia and are continuing to grow at a rapid pace. Through the delivery of services and implementation of new systems, processes and technology, we assist our clients to gain competitive advantage and reach new heights.

Please note - This role requires an NV1 security clearance as a mandatory requirement.

The Role:

FinXL are looking to engage multiple Service Desk Analysts here in Canberra for a 6 month contract.

The role requires you to:

  • Field incoming requests/issues via both phone and email, and answering calls in a timely manner 
  • Record, track and document progress of all calls into the IT Service Management tool as per Service Desk call handling 
  • Prioritise and schedule the resolution of incidents and fulfilment of service requests, escalate (when required) to the appropriate escalation point 
  • Administering Microsoft Windows environments 
  • User account administration tasks including creations and decommissions –End-user troubleshooting of all software, hardware, telephony and network.  
  • Create, review and update documentation 
  • Ability to follow team and organisational processes and procedures 
  • Work to a roster, including scheduled meal breaks
  • Have an active NV1 security clearance

To be successful, you would have:

  • Ability to liaise with and support Ministerial & VIP staff 
  • Ability to quickly learn new systems, concepts and processes  
  • Strong written and verbal communication skills, including the ability to clearly communicate technical concepts to non-technical people
  • Strong analytical and problem-solving skills 
  • Demonstrable understanding of ITIL principles and processes 
  • Ideally experience with supporting secure systems and thin client/virtual desktop technologies 

FinXL fosters a high-performing, inclusive workplace built on a foundation of excellence, respect and dignity. We take corporate social responsibility seriously through our ongoing activities with communities and staff involvement in these efforts.  We are committed to environmentally friendly practices in both our own operations and our work with clients.

To be considered please send applications to or contact Kara-Mia on  02 6243 6437  to discuss further.

FinXL does not accept unsolicited resumes or appreciate unsolicited calls from recruitment agencies.