ICT Desktop Support Officer

Job Title: ICT Desktop Support Officer
Contract Type: Contract
Location: Canberra
Reference: (KL)51252
Job Published: August 19, 2020 14:50

Job Description

FinXL IT Professional Services is an established innovative Australian company providing technology enabled business solutions and consulting services across a number of industries including Government, Telecommunications, Commercial and Finance.  We currently have more than 850 consultants assisting our clients across Australia and are continuing to grow at a rapid pace. Through the delivery of services and implementation of new systems, processes and technology, we assist our clients to gain competitive advantage and reach new heights.


The Role:

FinXL are looking to engage two ICT Desktop Support Officers to provide second level desktop support services to users of the departments’ computing network. Tasks include but are not limited to installing/moving of desktop PC’s, laptops, printers, troubleshooting SOE installations, installing and troubleshooting software, port patching, hardware troubleshooting, etc.


The role requires you to:

  • Support and follow the direction provided by the supervisor and or team leaders. Work collaboratively with other staff.
  • Undertake an equitable proportion of the team’s workload to ensure SLAs and team goals are achieved. Be responsive to changes in requirements.
  • Build and sustain positive working relationships with team members and clients. Be responsive to changes in client needs and expectations.
  • Take personal responsibility for the completion of assigned work. Act professionally at all times, upholding the APS Values and Code of Conduct.
  • Be able to communicate clearly and concisely with team members and clients using appropriate language. Structure written and oral communication to ensure clarity.
  • Have proven experience supporting networked information systems and technology in an enterprise environment.


FinXL fosters a high-performing, inclusive workplace built on a foundation of excellence, respect and dignity. We take corporate social responsibility seriously through our ongoing activities with communities and staff involvement in these efforts.  We are committed to environmentally friendly practices in both our own operations and our work with clients.


To be considered please send applications to or contact Sinthu on 02 6243 6415 to discuss further.


FinXL does not accept unsolicited resumes or appreciate unsolicited calls from recruitment agencies.


FinXL encourages applications from Aboriginal and Torres Strait Islander people.