IT Service Analyst

Job Title: IT Service Analyst
Contract Type: Contract
Location: Sydney CBD, New South Wales
Salary: Negotiable
Reference: CR/003872_1617753274
Contact Name: Jackie Gibbons
Contact Email:
Job Published: April 07, 2021 09:54

Job Description

* Sydney based
* Great Opportunity
* Great company

The role

Our client, a large Sydney CBD based telecommunications organisation is looking for an IT Service Analyst with and Agile/ITIL background.

Who you are:

You will have the following skills/experience:

* Manage incidents, requests, business system issues and application enhancements
* Manage business Communication for priority Incidents, Service & Outage Notifications
* Support managed workplace (MWP) & Applications Support teams
* Facilitate the Scrum Events and the team for better creativity and improve the efficiency of the team
* Manage the Scrum/ Kanban process with the coordination of scrum team in Agile methodology
* Helps product owner to make the product backlogs
* Responsible to Conduct retrospective meetings
* Organizes and facilitates the sprint planning meeting
* Participate with management and cross-functional teams as subject matter expert to develop and improve operating policies and procedures related to Scaled Agile Framework (SAFe) and be an advocate in adopting Agile and SAFe best practices and processes
* Facilitate ART Sync meetings and PI Planning session and work toward the success of overall Planning for Agile Teams
* Organizing, planning and executing various activities during IP Iteration for Agile Teams
* ITIL certified
* Office Suite Advance skills (O365, SharePoint, TEAMS)

What's on offer

6- 12 months + contract with a Sydney based telecommunications company

What's next

If you would like to be considered, please send applications or contact Jackie Gibbons on 8243 6822 to discuss further or apply on line.

Who we are

FinXL IT Professional Services is an established, innovative Australian company, providing technology enabled business solutions and consulting services across a number of industries. These include; Government, Telecommunications, Commercial and Finance. We currently have more than 1200 consultants assisting our clients across Australia and are continuing to grow at a rapid pace. Through the delivery of services and implementation of new systems, processes and technology, we assist our clients to gain competitive advantage and reach new heights.