IT Service Desk Analyst
Job Title: | IT Service Desk Analyst |
Contract Type: | Contract |
Location: | Melbourne CBD, Victoria |
Industry: | |
Salary: | Negotiable |
Reference: | TR/006226_1627536532 |
Contact Name: | Lena Dao |
Contact Email: | lenad@finxl.com.au |
Job Published: | July 29, 2021 15:28 |
Job Description
FinXL IT Professional Services is an established, innovative Australian company, providing technology enabled business solutions and consulting services across a number of industries.
We are looking for IT Service Desk Analysts to join our Melbourne Team on a 6 months term, with an ASAP start.
Duties include
- Routine problem solving
- Triage including capture of user contact details, summary of issue or request in work notes
- Basic hardware support
- restarting device, hard reboot, checking cables, monitors not working etc
- Application support
- Create, modify and delete application access accounts
- Application account password resets
- Application specific assistance
- Escalation to Level 2 as per escalation process
- Telephony support
- Desk phone programming
- New extension setup
- Redirections
- General assistance with the use of handsets / provision of user guides
If you fit the above profile, then please apply now.
Please note that due to the volume of expected applications, only shortlisted individuals will be contacted.

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