FinXL IT Professional Services is an established, innovative Australian company, providing technology enabled business solutions and consulting services across a number of industries. These include; Government, Telecommunications, Commercial and Finance. We currently have more than 1200 consultants assisting our clients across Australia and are continuing to grow at a rapid pace. Through the delivery of services and implementation of new systems, processes and technology, we assist our clients to gain competitive advantage and reach new heights.

The Role:

FinXL is hiring Level 1 Help Desk in Sydney, for a 2-3 contract (possibility of extension). You will be working on Service requests - account changes, service changes, etc. and Support – Working on any issues a customer may have with their Optus products and helping them fix it.

This is a shift work roster from 7am-3pm and 11am-7pm.

To be considered for this position, you must have/know:

• Previous call centre experience
• Previous experience on mobile and fixed line, internet, and voice
• ITIL
• Customer Service is your number one priority, you always go above and beyond
• Excellent communication skills 
• ServiceNow would be advantageous
  

Next Steps:

To be considered for this exciting opportunity please apply online. Job ID S22/S20.