Level 1 Help Desk
Job Title: | Level 1 Help Desk |
Contract Type: | Contract |
Location: | Macquarie Park |
Industry: | |
Reference: | (EP)49217 |
Job Published: | March 25, 2020 14:18 |
Job Description
FinXL IT Professional Services is an established, innovative Australian company, providing technology enabled business solutions and consulting services across a number of industries. These include; Government, Telecommunications, Commercial and Finance. We currently have more than 1200 consultants assisting our clients across Australia and are continuing to grow at a rapid pace. Through the delivery of services and implementation of new systems, processes and technology, we assist our clients to gain competitive advantage and reach new heights.
The Role:
FinXL is hiring Level 1 Help Desk in Sydney, for a 2-3 contract (possibility of extension). You will be working on Service requests - account changes, service changes, etc. and Support – Working on any issues a customer may have with their Optus products and helping them fix it.
This is a shift work roster from 7am-3pm and 11am-7pm.
To be considered for this position, you must have/know:
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Previous call centre experience
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Previous experience on mobile and fixed line, internet, and voice
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ITIL
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Customer Service is your number one priority, you always go above and beyond
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Excellent communication skills
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ServiceNow would be advantageous
Next Steps:
To be considered for this exciting opportunity please apply online. Job ID S22/S20.
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