Level 2 - Network Support - Telecom (M17)

Job Title: Level 2 - Network Support - Telecom (M17)
Contract Type: Contract
Location: Melbourne
Reference: (SA)49809
Job Published: May 11, 2020 23:03

Job Description

FinXL IT Professional Services is an innovative Australian owned company providing our clients with technology enabled business solutions and consulting services. The Finite group is a multi-award-winning consultancy recognised across Australia and New Zealand for excellence in recruitment for the technology consultancy space. We have 20 years of year on year success.

Our Telecommunications Client has a number of positions for Level 2 Network Support controllers to join the team.

Position duties / requirements may include, but not be limited to;

                          Customer Service is your number one priority, you always go above and beyond, each call that you answer IS the most important call ever

                          Excellent communication skills, this means an ability to listen, comprehend and act accordingly, be polite, courteous and helpful

                          Must be a team player - having commitment to the team, its players and its goals is paramount

                          Must be flexible in working hours – jobs will often run overtime and require continuity

                          Proactive, think-outside-the-box attitude. During this crisis, our Client will need personnel who can appreciate the big and small picture and adaptability is paramount.

                          Must be competent with computers, email, IP addressing etc

                          Capable of updating data in databases

                          Use of SFTP, SSH etc

                          A proven capability in fault resolution processes – this is highly desirable

                          Desirable to have experience in Ericsson base station equipment

                          Desirable to have experience in Ericsson base station management – OSS/ENM/AMOS


  • These positions will involve weekend work - a 5-day rotating roster.
  • Applicants will need to be prepared to commence immediately and be competent to work from home during the current restrictions due to COVID -19

Please note: Given the expected volume of applications, only short-listed applicants will be contacted.