FinXL IT Professional Services is an established, innovative Australian company, providing technology enabled business solutions and consulting services across a number of industries.

FinXL is looking for an experienced Network Operators to join our Melbourne CBD Office. This is for an initial 12months fixed term contract with an ASAP start (Ideally within 2 weeks or less).

The FTTx Network Operator is responsible for the Capacity and Network Performance of the FTTx suite of technologies and will focus on technically escalate incidents from the first and second tier support centres.

This role will include troubleshooting and diagnosing Network and Service incidents which are experiencing speed and stability issues preventing or inhibiting service performance and driving a negative customer experience.

Skills & Experience

• 2-4 years minimum within telecommunications
• An understanding of telecommunications terms and network configuration in the Fixed Line Space - FTTN, FTTB, FTTC & FTTP
• Demonstrated ability to work to develop their functional competencies through process improvements
• High level of organisational and prioritising skills
• Strong verbal and written communication skills
• Commitment to safety, quality and time management
• Demonstrated ability to deliver in a rapidly evolving technical environment
• The ability to develop and implement complex processes and procedures
• Remedy BMC ticketing system (Incident, Change, Problem, Known Error tickets)
• Maximo, Quintiq, Atlas Wayfinder, SharePoint
• PNi, SpatialNet, BoB, AMS, SAM, IPACT, TnD,
• Mud Maps
• Excel, Powerpoint, Word, Visio
• Advanced problem solving skills
• Strong communication and interpersonal skills

If you fit the above profile, then please apply now.

Please note that due to the volume of expected applications, only shortlisted individuals will be contacted.