Network Technical Support – Managed Networks
|Job Title:||Network Technical Support – Managed Networks|
|Job Published:||May 29, 2020 19:22|
• Sydney CBD Location
• Leading Enterprise Client
• Competitive Remuneration
FinXL is seeking a Network Technical Specialist who will be monitoring alarms to detect faults, performing initial triage and investigating network faults. Resolving the all service requests and faults in a timely manner and if required escalating the issue to another team for resolution. Co-ordinating with service desk, customers, vendors and all other resolver groups to ensure timely resolution. Regular follow-up of all open tickets and updating them regularly. Performing jeopardy management to manage aged tickets. Working in a 24/7 roster-based environment.
Who you are
You will have the following skills/experience:
• A strong understanding of IT technologies
• Proven experience in customer service and a solid technical background
• CISCO Certification such as CCNA/CCNP/SD-WAN is highly desirable
• Previous experience in Incident Management is preferred
• Availability work in a 24/7 roster shift environment
• Telecommunications experience would be an advantage
What’s on offer
This is a long-term engagement with a high profile organisation with highly competitive remuneration on offer.
If you would like to be considered, please send your application to Evan Gavin on email@example.com or click the apply button.
FinXL IT Professional Services is an established, innovative Australian company, providing technology enabled business solutions and consulting services across a number of industries. These include; Government, Telecommunications, Commercial and Finance. We currently have more than 1200 consultants assisting our clients across Australia and are continuing to grow at a rapid pace. Through the delivery of services and implementation of new systems, processes and technology, we assist our clients to gain competitive advantage and reach new heights.