Network Technical Support – Managed Networks

Job Title: Network Technical Support – Managed Networks
Contract Type: Contract
Location: Sydney
Reference: (SE)50081
Job Published: May 29, 2020 19:22

Job Description

• Sydney CBD Location
• Leading Enterprise Client
• Competitive Remuneration

The Role
FinXL is seeking a Network Technical Specialist who will be monitoring alarms to detect faults, performing initial triage and investigating network faults. Resolving the all service requests and faults in a timely manner and if required escalating the issue to another team for resolution. Co-ordinating with service desk, customers, vendors and all other resolver groups to ensure timely resolution. Regular follow-up of all open tickets and updating them regularly. Performing jeopardy management to manage aged tickets. Working in a 24/7 roster-based environment.

Who you are
You will have the following skills/experience:

• A strong understanding of IT technologies
• Proven experience in customer service and a solid technical background
• CISCO Certification such as CCNA/CCNP/SD-WAN is highly desirable
• Previous experience in Incident Management is preferred
• Availability work in a 24/7 roster shift environment
• Telecommunications experience would be an advantage

What’s on offer
This is a long-term engagement with a high profile organisation with highly competitive remuneration on offer.

What’s next
If you would like to be considered, please send your application to Evan Gavin on or click the apply button.

FinXL IT Professional Services is an established, innovative Australian company, providing technology enabled business solutions and consulting services across a number of industries. These include; Government, Telecommunications, Commercial and Finance. We currently have more than 1200 consultants assisting our clients across Australia and are continuing to grow at a rapid pace. Through the delivery of services and implementation of new systems, processes and technology, we assist our clients to gain competitive advantage and reach new heights.