Process Analyst - Service Management

Job Title: Process Analyst - Service Management
Contract Type: Contract
Location: Sydney, New South Wales
Salary: Negotiable
Reference: CR/005167_1623136890
Contact Name: Riddhi Moitra
Contact Email:
Job Published: June 08, 2021 17:21

Job Description

* Excellent opportunity for a motivated Process Analyst
* Long Term Engagement with Excellent Remuneration
* Great Opportunity @ a Global Company

The Role

Our client, large institutional bank with global operations is seeking a passionate Business Analyst - Business Process for ITSM Project.

Who you are:

Must Haves:

* Business process modelling experience
* Understanding of Service Management, and ITSM software experience an advantage
* Business process efficiency improvement and recommendation experience
* Experience on Operational procedures
* ITIL would be an advantage

Role would Involve:

Role sits as part of the Tech assist team in the ITSM project.
Responsibilities would revolve around Ticket capture, reporting, measurement, team productivity, prioritisation, new way of booking time with people and live chat tool.
* Business analysis of operations model (within service management) - business process map development
* Business process efficiency recommendations

What's on offer

12 Months contract with possibility of extension with Competitive Pay.

What's next

If you would like to be considered or know more about the role, please send applications or contact Riddhi Moitra on 8243 6827 to discuss further or apply online.
Job Reference: S33

Who we are

FinXL IT Professional Services is an established, innovative Australian company, providing technology enabled business solutions and consulting services across a number of industries. These include; Government, Telecommunications, Commercial and Finance. We currently have more than 1200 consultants assisting our clients across Australia and are continuing to grow at a rapid pace. Through the delivery of services and implementation of new systems, processes and technology, we assist our clients to gain competitive advantage and reach new heights.