• Melbourne, CBD based
• High profile organisation
• Great Rates
This is a fantastic opportunity for a Senior Business Analyst with Avaya and Genesys experience to work for a large financial services company in the Melbourne CBD.
This Senior Business Analyst will also be instrumental in the design and rollout of the new telephony system and further optimisation as a result of the upgraded technology.
Who you are
You will have the following skills and experience:
• Experience working as a Business Analyst on projects delivering user or consultant facing applications, such as employee CRM/transaction systems
• Insurance Claims experience
• Both agile and waterfall methodologies
• Experience in both Avaya and Genesys large Contact Centre, Case Managed models to deliver optimised queues, channel experience.
• We need this person to be both technical with excellent influencing capability.
• The ability to translate complex technical ideas to all levels of the business.
What’s on offer?
6 month contract + contract with large, high profile organisation
If you would like to be considered, please call Jackie Gibbons on 02 8243 6822 or click the apply button!
Who we are
FinXL IT Professional Services is an established, innovative Australian company, providing technology enabled business solutions and consulting services across a number of industries. These include; Government, Telecommunications, Commercial and Finance. We currently have more than 1200 consultants assisting our clients across Australia and are continuing to grow at a rapid pace. Through the delivery of services and implementation of new systems, processes and technology, we assist our clients to gain competitive advantage and reach new heights.