About FinXL IT

FinXL IT Professional Services is a leading IT consultancy that partners with clients to bridge the gap between business needs and technology capabilities. Since 2003, we've been delivering high-value ICT services across government, finance, telecommunications, and enterprise sectors.

FinXL IT is seeking a Senior Salesforce Business Analyst to join our consulting team for a long-term engagement with a prominent NSW Government agency. This role serves as the critical link between government business units and technical delivery teams, ensuring that Salesforce solutions are technically sound and deeply aligned with policy objectives and citizen-centric outcomes.

Responsibilities

• Lead elicitation workshops with department heads and frontline staff to uncover complex business needs.

• Translate requirements into actionable user stories and well-defined acceptance criteria.

• Document "as-is" and "to-be" business processes, identifying automation opportunities via Salesforce Flow.

• Own and prioritise the product backlog, ensuring the development team has a clear definition of "Done."

• Coordinate User Acceptance Testing (UAT), including script creation and stakeholder feedback loops.

• Support change management and user adoption through training documentation and post-deployment support.

• Perform gap analysis and data mapping between legacy systems and Salesforce.

Key Skills & Experience

• Salesforce Expertise: Minimum 5+ years as a BA, with at least 3 years focused on the Salesforce ecosystem (Service Cloud, Experience Cloud, or Government Cloud).

• Public Sector Knowledge: Prior experience working within a NSW Government agency or similar regulated environment is highly desirable.

• Analytical Rigor: Proficient in Agile methodologies and tools such as Jira and Confluence.

• Communication: Exceptional ability to "translate" technical jargon into plain English for non-technical policy teams.

• Certifications: Must hold a Salesforce Certified Business Analyst or Certified Administrator credential.

• Eligibility: Must be an Australian Citizen or Permanent Resident (due to government security requirements).

What's On Offer?

• Initial 12 months' contract, with a view to extend

• Join a high-performing team delivering essential digital services to the NSW community.

• Work in a flexible Sydney CBD/Hybrid environment (2-3 days in the office)

• Benefit from a supportive consultancy model that values long-term career partnerships.

Next Steps

If you would like to apply for this opportunity, please submit your CV via SEEK. Please note that due to the volume of responses, only shortlisted consultants will be contacted.

Job number (S4)