Level 3 Help Desk Manager (M17)

Job Title: Level 3 Help Desk Manager (M17)
Contract Type: Contract
Location: Unknown
Reference: (SA)49223
Job Published: March 26, 2020 00:03

Job Description

FinXL IT Professional Services is an established innovative Australian company providing technology enabled business solutions and consulting services across a number of industries including Telecommunications, Commercial, Government and Finance.


FinXL are looking to engage several Level 3 Help Desk Managers for one of our large corporate Telecommunication clients on a contractual basis. The role will be based in Melbourne and will be onsite for our client.


The successful Service Delivery Manager’s will provide end to end technical services management and all aspects of delivery business including, but not limited to, reporting, SLA management, contract management, reduction of aged tickets, capability development and initiatives for innovation with our customer base, all within a managed Telecommunication and ICT environment.




Capabilities in:

         Service Management

         Learnings in ITIL 2, 3 and specialisation

         Understanding of Contracts Management

         Knowledge of 6Sigma or Lean and/or Project Management

         Engagement in Service Desks, enterprise service tools

         Leadership, Accountability, taking responsibility for actions of others

         Manages Operational, commercial and reputational risk

         Review of financial performance and specifically margin achievement

         Delivery reporting, weekly/monthly

         Partner and Supplier engagement

         SLA performance and achievement


Technical knowledge and understanding of:


         Understanding of multi-platform and high demand technology

         Understanding of Applications Management, design and use (server/mobile)

         Enterprise Voice & IP Telephony

         Contact Centre

         Some understanding/knowledge of Cloud, DC and collaboration solutions

         Wireless network

         LAN & WAN


If you believe you are the right candidate for this role please do not hesitate to apply.


Due to the anticipated volume of applications, only shortlisted candidates will be contacted.