12 month FTC
Melbourne CBD Location
FinXL IT Professional Services is an innovative Australian owned company providing our clients with technology enabled business solutions and consulting services.
As the 'go-to' mid-tier Service Provider for many Australian and International clients, FinXL enjoys a diverse client portfolio, boasting some of the industries leading: Telecommunication, Banking and Finance and Commercial Corporations, along with many State and Federal Government Departments.
We are seeking a suitably qualified and Service Delivery Manager to join our growing team for an ongoing piece of work, working onsite with one of our key clients
The Service Delivery Manager will build and maintain relationships through interactions with key stakeholders and vendors while maintaining a strong focus on the customer experience and achievement of key KPIs.
To be considered for this role you will need to demonstrate the following experience:
· Telecommunications background preferred along with Operation experience,
· Strong FTTx knowledge is preferable,
· Demonstrable experience managing contracts and commercials is essential,
· Minimum 7 years’ experience leading customer operation or technical teams with Telecommunications,
· Working knowledge of Agile methodology,
· Excellent communication skills and strong stakeholder engagement skills,
Please apply following the below links or for a confidential discussion please contact Gretchen on 03 9617 3935. (M2)