FinXL IT Professional Services is an established, innovative Australian company, providing technology enabled business solutions and consulting services across a number of industries.

FinXL is looking for a team of Service Desk Analyst to join our Melbourne CBD Office. Initial 3 months term with an ASAP start.

Duties include:

• Provide direct customer support via phone, email, chat, or any defined Service Centre communication method
• Resolve or coordinate the resolution of all incidents and service requests
• Provide recording, ownership, monitoring, tracking, communication and closure of incidents and service requests
• Analyse incidents and service requests for correct prioritisation, classification, and initial support requirements
• Escalate complex, difficult, contentious, or politically sensitive incidents and service requests as necessary per established escalation policies
• When alerted, coordinate the resolution of poorly performing or stalled incidents and service requests.

If you fit the above and can commence with 1 week's notice, please apply NOW!

Please note that due to the volume of expected applications, only shortlisted individuals will be contacted.