The Service Desk Engineer will strive to provide outstanding phone plus face to face IT support to external customers and internal staff within the organisation.

Skills Required:

- Exceptional customer service/ including brilliant phone mannerism

- Experience taking first line phone calls, resolving what you can and escalating to the next level within a timely manor.

- ITIL Certified

- Active Directory

- Ticketing System Experience (Service Now)

- 0365