ServiceNow Business Analyst with a leading banking client (consulting through FinXL)

FinXL Professional Services is a leading IT consultancy that partners with clients to bridge the gap between business needs and technology capabilities. Since 2003, we've been delivering high-value ICT services across government, finance, telecommunications, and enterprise sectors.

FinXL is seeking a ServiceNow Business Analyst to join our consulting team and be deployed with a leading banking client on a 6+ months contract in Sydney.

Responsibilities

• Facilitate workshops with HR SMEs to document processes and design workflows.
• Translate business needs into detailed User Stories with clear Acceptance Criteria.
• Act as the primary point of contact for stakeholders managing OOB functionality.
• Coordinate the UAT phase including script creation and defect triaging.
• Assist the PeopleSoft team with data mapping and validation for integrations.
• Support change management by creating training materials and reference guides.
• Manage expectations regarding platform customisations versus standard features.

Key Skills & Experience

• Proven experience as a Business Analyst working on ServiceNow projects.
• Strong functional knowledge of the ServiceNow HRSD module and its components.
• Proven experience in Agile environments using Jira or Azure DevOps for backlogs.
• Deep understanding of the SDLC and translating requirements for offshore teams.
• Background in HR Operations including Hire-to-Retire and Onboarding lifecycles.
• Exceptional written communication skills for creating clear technical documentation.
• Ability to navigate complex stakeholder matrices and manage business requests.

Engagement Details

• 6+ months contract with leading banking client
• Hybrid working model with 2-3 days/ week in the office in Sydney.

Next Steps

• Apply now highlighting relevant skills and experience and address your application to Julia Leung. Due to the high volume of applications only shortlisted candidates can be contacted.