ServiceNow CMDB / CSDM Architect

FinXL Professional Services is a leading IT consultancy that partners with clients to bridge the gap between business needs and technology capabilities. Since 2003, we've been delivering high-value ICT services across government, finance, telecommunications, and enterprise sectors.

FinXL is seeking a ServiceNow CMDB / CSDM Architect to join our consulting team, and Architecture Practice. In this role, you will lead a FinXL-delivered project, driving a strategic CMDB review and capability uplift program.



Responsibilities

• Architect the CMDB future state aligned to ServiceNow CSDM best practices.
  
• Lead Service Definition Workshops with Enterprise Architects and service owners.
  
• Design the ongoing governance model and Data Certification schedules.
  
• Establish CMDB Data Manager policies for retire/archive lifecycles.
  
• Define IRE rules and multisource precedence strategies for data integrity.
  
• Advise on the strategic roadmap for HAM and Now Assist (GenAI) readiness.
  
• Map core business applications and establish clear data ownership.
  

Key Skills & Experience

• 5+ years as a ServiceNow Architect with deep ITOM, CMDB, and CSDM expertise.
  
• Proven track record leading CMDB remediation and data quality uplift programs.
  
• Strong stakeholder engagement skills at the enterprise level.
  
• Deep understanding of Enterprise Architecture and Portfolio Management.
  
• Experience designing ServiceNow HAM and Now Assist (GenAI) capabilities.
  
• Preferred: Experience using AI tools to enhance job-specific performance.
  
• Ability to bridge current cleanup activities into long-term strategic roadmaps.
  

Why Join FinXL?

• Lead a strategic FinXL project defining future-state CMDB & CSDM architecture
  
• Drive roadmap readiness for HAM Pro and Now Assist (GenAI) implementation
  
• Join a leading IT consultancy delivering high-value ICT services
  

Next Steps
If you would like to apply for this opportunity, please submit your CV via SEEK.