Technical ITSM Consultant

Job Title: Technical ITSM Consultant
Contract Type: Contract
Location: Canberra
Reference: (AA)32074
Job Published: April 24, 2020 17:26

Job Description

  • Immediate start
  • Minimum NV1 clearance is a must
  • Long term engagement

FinXL IT Professional Services is an established innovative Australian company providing technology enabled business solutions and consulting services across a number of industries including Government, Telecommunications, Commercial and Finance.  We currently have more than 1500 consultants assisting our clients across Australia and are continuing to grow at a rapid pace. Through the delivery of services and implementation of new systems, processes and technology, we assist our clients to gain competitive advantage and reach new heights.

The Role:

FinXL is looking to engage a Technical ITSM Consultant to support our client

To be successful in this role:

  • Must have experience of working on enterprise-wide ITSM solutions in a consulting role
  • Must have good requirements analysis & design skills, including documentation & communication skills
  • Must have excellent knowledge of:

      • configuration & tailoring
      • vertical/horizontal scaling, high-availability configurations
      • SCAuto (email, paging)
      • Integration experience using SM7 WSDL’s

  • Must have excellent knowledge of Java and/or Javascript. Other programming/scripting languages will be considered
  • Experience across ITIL service support processes (Incident, Problem, Change) is essential
  • Experience implementing ServiceCatalog
  • Experience with Windows system administration & RDBMS is desirable
  • Must have ITIL v2/3 Foundations certification, ITIL v2/3 Managers/Expert certification would be advantageous
  • Understands future technology or operational trends as they relate to and support customer business requirements
  • Expert or Master level of knowledge of specific technologies, IT operations, or IT disciplines
  • Able to design planning for accessibility, scalability, and availability

FinXL fosters a high-performing, inclusive workplace built on a foundation of excellence, respect and dignity. We take corporate social responsibility seriously through our ongoing activities with communities and staff involvement in these efforts.  We are committed to environmentally friendly practices in both our own operations and our work with clients.

To be considered please send applications to or contact Anu Ananth on  02 6243 6455 to discuss further.

FinXL does not accept unsolicited resumes or appreciate unsolicited calls from recruitment agencies.

FinXL encourages applications from Aboriginal and Torres Strait Islander people.

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