Technical Lead - Dynamics 365 (BAU)

FinXL (FinXL.com.au) is seeking an experienced Technical Lead to join a dedicated Case Management System (CMS) BAU team. This is a hands-on technical leadership role designed to stabilize, standardize, and improve the operational reliability of a large-scale Dynamics 365 platform.

The successful candidate will combine deep technical involvement with day-to-day coordination to ensure work moves efficiently through design, build, and release, while proactively reducing reliance on project resources.

Key Responsibilities

1. Platform Engineering & DevOps

• CI/CD Leadership: Lead and improve CI/CD pipelines to ensure deployments are reliable, repeatable, and automated.

• Environment & Release Standards: Drive the environment strategy and embed rigorous engineering standards across pipelines and releases.

• System Resilience: Strengthen integration reliability and enhance monitoring, logging, and alerting for proactive issue detection.

• Hands-on Design: Actively contribute to solution design and technical decision-making on complex backlog items.

2. Technical Leadership within BAU

• Guidance & Mentorship: Provide hands-on leadership and mentor team members to build long-term capability and confidence within the BAU team.

• Technical Direction: Own the technical direction for priority backlog items and support the prioritization of uplift activities.

• Escalation Point: Act as the primary technical escalation point for complex platform issues.

3. Technical Delivery Coordination

• Execution Focus: Support delivery leadership by coordinating day-to-day execution across teams to unblock issues and manage dependencies.

• Workflow Optimization: Support the planning, sequencing, and breakdown of complex items to ensure efficient flow through the SDLC.

4. Transition & Capability Uplift

• BAU Readiness: Ensure all changes are operationally ready, documented, and monitored before landing.

• Service Transition: Coordinate across project and BAU teams to transition services into sustainable BAU ownership.

Skills & Experience

Technical Expertise

• Dynamics 365 & Power Platform: Extensive experience supporting and enhancing MS Dynamics 365 and Power Platform environments.

• DevOps Mastery: Proven capability in CI/CD pipeline design, DevOps practices, and deployment automation.

• Azure & Integrations: Strong experience with Azure services, integrations, and distributed systems.

• Reliability: A track record of improving system observability, configuration management, and operational stability.

Leadership & Collaboration

• Hands-on Lead: Proven experience providing technical leadership in complex delivery or BAU environments.

• Design Authority: Ability to own and drive solution design for complex, cross-platform requirements.

• Stakeholder Management: Exceptional communication skills with the ability to translate technical concepts into clear decisions for architects and delivery leads.

• Pragmatic Delivery: Comfortable operating across shared ownership models and making pragmatic decisions to unblock delivery.

About FinXL

FinXL IT Professional Services is an established, innovative Australian company providing technology-enabled business solutions and professional services to a diverse client base of blue-chip organizations and Government departments.

To Apply: Please submit your CV via the link below.