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Opportunities

UC & CC Avaya Verint Cisco – UC Technical Expert

Job Title: UC & CC Avaya Verint Cisco – UC Technical Expert
Contract Type: Contract
Location: Sydney
Industry:
Reference: (SE)50079
Job Published: May 29, 2020 18:52

Job Description

• Sydney CBD Location
• Leading Enterprise Client
• Competitive Remuneration

The Role
FinXL is seeking a UC & CC Avaya Verint Cisco – UC Technical Expert who will be providing complex technical service assurance, solutions and support to the TCCCP Cisco infrastructure, products and services. Moreover, this person will be managing complex customer incidents & technical escalations and delivering high levels of customer service by managing the logged tickets and team/s.

Who you are
You will have the following skills/experience:

• Strong experience in UC & CC Avaya Verint Cisco
• Deep understanding of CISCO collaborations and Webex Teams products
• Proficiency in using communications equipment including but not limited to Avaya systems and CISCO UC telephony platforms
• Proven experience in Cisco UC telephony platforms
• Demonstrated understanding of ITIL principles, particularly in Incident and Problem management in a Service Desk environment
• Availability to work in a 24/7 roster shift environment
• Telecommunications experience would be an advantage

What’s on offer
This is a long-term engagement with a high profile organisation with highly competitive remuneration on offer.

What’s next
If you would like to be considered, please send your application to Evan Gavin on
evang@finxl.com.au or click the apply button.

FinXL IT Professional Services is an established, innovative Australian company, providing technology enabled business solutions and consulting services across a number of industries. These include; Government, Telecommunications, Commercial and Finance. We currently have more than 1200 consultants assisting our clients across Australia and are continuing to grow at a rapid pace. Through the delivery of services and implementation of new systems, processes and technology, we assist our clients to gain competitive advantage and reach new heights.