Xplan Trainer

Location: Sydney
Job Type: Contract
Specialisation: Banking & Financial Services
Reference: (KE)31686

*N.B. THIS ROLE REQUIRES TRAVEL*

The Company

This is a fantastic opportunity for an Xplan Trainer to join a great retail banking company in North Sydney.

 

The Role

To deliver introductory and advanced level training of the XPLAN software solution, whether face to face or via eLearning and webinars.

 

You will:

  • Conduct Training and coaching needs analysis, both for advice businesses and internal teams as required.
  • Identify job specific & development training needs
  • Keep users updated in the development of the software including taking on enhancement and feedback suggestions and following them through to a satisfactory outcome.
  • Proactive management of all escalated issues to escalation partners to ensure a timely resolution to the end user.
  • Demonstrate the advantages of the software to the end user with the relevance stated in line with the end users business model.
  • Develop and maintain strong business relationships with key stakeholders and escalation partners.
  • Contribute to the improvement of training materials and other documentation by Conduct Training Needs analysis, both for advice businesses and internal teams as required.
  • Identify job specific & development training needs
  • Ensure all relevant administration processes are adhered to when documenting and resolving user issues, so we can deliver service excellence to our advisers and their support staff.
  • Efficient delivery of support, determining whether Remote Tools or on site visits are needed to save time and cost to the business.

 

Who you are

You will have the following skills and experience:

  • Extensive Xplan and industry experience
  • Excellent facilitation and interpersonal skills – ability to  guide and shape group sessions, and understanding when intervention is required
  • Ability to work independently while on the road


What’s on offer?

  • 12 month FTC (annual salary including sick pay and holiday pay)
  • Potential for a permanent opportunity
  • Travel involved
  • Interactive role


Who we are

The Finite group is a multi-award winning consultancy recognised across Australia and New Zealand for excellence in recruitment for the technology consultancy space. We have 20 years of year on year success. Our teams specialise in the following areas of technology recruitment (contract and permanent): DevOps | Business Intelligence | Big Data | Analytics | Infrastructure | Engineering | Digital; iOS Android| Front End Development| Back End Development | UX | UI | Research | Project Management | Change Management | AdOps | Service Delivery |

What's next?

If you would like to be considered, please send applications to Karina Everson on karinae@finxl.com.au or click the apply button!