Service Management

Our Service Management team has extensive experience in service transition and operations.
Poorly designed service processes negatively impact your business.
We work to avoid complexity and uncertainty, embracing
​transparency and simplicity.


With a strong background in ITIL and ITSM, we have considerable experience in Service Management and moving from legacy systems to Cloud based offerings.

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    Analysis & Process Design

    Our experience across the entire ITIL V3 Service Management Lifecycle helps ​
    ​create a complete ITSM process library,
    including effective implementation
    of a Service Catalogue. 

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    Platform Migration & Support

    Our certified Consultants will migrate to, upgrade or support your ServiceNow Platform. This includes systems administration services, business rules establishment, plug-in activation and
    custom application development.  

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    Testing & Defect Management

    Our testing team will work directly with your delivery or support teams to document effective test strategies and plans, including
    ​test summary reports. 

Contact us for more information on how we can help assist you with Service Management.