Salesforce Administrator (Junior- Mid Level)

• 12 Months Contract
• Melbourne Based
• Hybrid (2-3 days on-site)

FinXL Professional Services is a leading provider of IT professional services and has been a trusted partner to Australia's most recognised organisations for over 20 years. We are a team of expert consultants who deliver value and quality outcomes to our client partners.

FinXL is partnering with a prominent organisation in the education sector to deliver critical platform administration and support services. This engagement is a hybrid assignment based in Melbourne, offering a blend of MTEC and daily rate arrangements to the right consultant.

About the Assignment

The Salesforce Platform Administrator provides reliable, responsive, and expert Salesforce ecosystem advice and support services. This assignment is vital for upholding operational continuity and delivering a positive end-user experience. You will be responsible for core administrative tasks, triaging and resolving incidents, and supporting environment and deployment activities. Embedded within both BAU and project streams, you will act as a critical link between technical teams and business users, maintaining platform performance, integrity, and compliance. Your work will enable sustainable delivery outcomes and foster user confidence in the platform.

Key Deliverables

• Deliver timely, high-quality administrative services and platform support, including user setup, configuration, data management, and issue resolution.

• Triage, diagnose, and resolve incidents and problems in line with ITIL practices.

• Conduct routine monitoring, system checks, and preventative maintenance to ensure optimal platform performance and reliability.

• Support and coordinate environment refreshes, regression testing, and seasonal release readiness.

• Prepare and execute deployment packages and configuration changes in accordance with change management procedures.

• Identify opportunities to enhance platform capability and maintain accurate documentation.

• Administer user identity and access rights, applying security best practices and responding to audit requests.

• Engage professionally and collaboratively with business users, product owners, vendors, and technical teams.

Skills & Experience

• Demonstrated experience in enterprise applications support and maintenance with a good understanding of SDLC processes and Agile methodologies.

• Experience in the implementation and roll-out of Salesforce or other CRMs.

• Demonstrated experience with Salesforce Administration, including standard and custom objects, security and access, user/data management, reports, and process automation.

• Demonstrated knowledge of information systems support practices and ITIL, with excellent problem analysis and root cause diagnosis skills.

• Ability to communicate effectively across all levels of the organisation and manage multiple assignments to meet competing deadlines.

• Strong evidence of customer focus and relationship management.

Culture & Benefits

As a FinXL consultant, you will be part of a vibrant and supportive professional community. We believe in fostering a culture of continuous learning and growth. Our consultants are provided with dedicated support, professional development opportunities, and a collaborative environment where expertise is shared and valued. We are committed to ensuring our team members thrive, offering competitive remuneration and a range of benefits tailored to your career progression.

Application Note

Please apply with your updated CV, detailing your relevant experience and how it aligns with the key deliverables of this assignment. Due to the high volume of applications, only shortlisted consultants will be contacted.

Diversity & Inclusion

FinXL is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all qualified consultants.