FinXL IT is seeking an experienced Business Designer to join our team on major program of work with a leading insurance organisation. In this role, you'll work closely with Program, Project, and Change Managers to ensure solutions are delivered in a business and customer-centric way, balancing innovation, feasibility, and strategic alignment.

You'll play a pivotal role in designing business solutions that reflect best practice, align with enterprise architecture, and are deeply informed by customer and business insights.

Key Responsibilities

• Define and articulate the end-to-end business ecosystem and context for solution delivery

• Identify and map cross-program dependencies, synergies, and opportunities, with a focus on technology integration

• Ensure solutions align with the business's strategic objectives and evolving business landscape

• Validate that proposed business and technology changes will achieve intended outcomes

• Collaborate across business and IT to shape, define, and document complex solutions

• Apply design thinking, service design, and customer-centric methodologies to business problems

Skills and Experience Required

• Proven experience as a Business Designer on complex, large-scale programs (ideally within general insurance organisations)

• Strong skills in root cause analysis, operating models, business/process architecture, and service design

• Demonstrated ability to influence and collaborate with stakeholders at all levels from C-suite to SMEs and technology teams

• Experience designing business solutions across products, channels, value chains, and platforms

• Strong business partnering approach and the ability to work in cross-functional delivery environments

• Practical knowledge of HCD, CX, UX, and Design Thinking methodologies

• Tertiary qualifications in design, business, IT, or related fields

• Business or Process Architecture qualifications and exposure to business operations are highly desirable

What's on Offer

• 12-month initial max-term contract with strong potential for extension

• Sydney CBD-based opportunity with flexible hybrid working arrangements

• High-profile program of work within a well-respected insurance organisation

• Work with a supportive and collaborative delivery team through FinXL IT

Why FinXL IT?

FinXL IT is a leading Australian technology services consultancy, delivering high-value outcomes to enterprise and government clients. We offer:

• A strong national network of delivery professionals

• Access to cutting-edge projects and transformation programs

• A culture that values your expertise, encourages growth, and promotes collaboration

• Flexible working options to support your success

Excited to shape business solutions that make a difference?

Apply now with your most up to date CV, ensuring that you've included ALL relevant experiences to the job description.

Job number (S4)