ITSM Business Analyst - ServiceNow
Sydney CBD based and Work from home - hybrid
6- 12 Months + contract

FinXL by Randstad Digital focuses on accelerating client's digital, infrastructure and AI transformation journeys by providing specialised skills, managed programs, and strategic consulting across various industries.

We solve complex technological and business challenges with highly talented people.

We are seeking an experienced ITSM Business Analyst with ServiceNow to join a Service Management Transformation Program.

Key Skills & Experience

• Experience as a Business Analyst, Process Consultant, or ITSM SME
• Deep knowledge of ITSM processes and ITIL framework
• Experience defining, improving, and operationalising ITSM processes such as Incident, Problem, Change, and SACM
• Hands-on experience working with ServiceNow including data model, workflows & configuration
• Experience translating process requirements into ServiceNow configuration needs; work closely with developers and solution architects to ensure accurate implementation
• Familiarity with regulatory and risk management considerations - e.g. APRA CPS 230 compliance
• Experience working in Agile delivery environment
• Background in IT Service Management and Governance, Risk and Compliance
• Experience facilitating UAT and support transition to BAU for new process implementations

Next Steps

If you would like to apply to this fantastic opportunity please call Jackie Gibbons on 0432 268 298 or apply on line

S12