Senior Change Manager
Sydney | Initial 12-month engagement with extensions | FinXL IT Professional Services

FinXL IT Professional Services is an established, innovative Australian company providing technology solutions and services to enterprise clients across financial services, government, and commercial sectors. We pride ourselves on delivering excellence through partnership, expertise, and commitment.

About the Engagement

We are seeking a Senior Change Manager to join FinXL and support the Risk and Regulatory Portfolio within a large insurance business. This engagement will focus on transforming customer-facing communications, with a clear goal of improving customer experience and comprehension, reducing complaints, minimising regulatory and reputational risk, and enhancing operational efficiency.

This role is pivotal to enabling success through change management strategy, stakeholder engagement, and embedding sustainable practices across the business.

Key Responsibilities

• Develop and execute a change strategy and supporting plans across the program
• Deliver end-to-end change management including communications, engagement, and learning
• Gather and analyse change impact data; evaluate business readiness
• Drive embedment of change through transition to BAU planning and delivery
• Identify, plan, and mitigate risks to change implementation
• Partner across projects to ensure effective sequencing and bundling of change
• Coach and influence leaders and stakeholders for effective adoption

About You

• Proven experience as a Senior Change Manager in large, complex portfolios
• Strong stakeholder engagement and communication skills, able to collaborate across multiple programs
• Skilled in change strategy, impact assessment, planning, and BAU transition
• Resilient and adaptable in managing through ambiguity
• Knowledge of financial services, risk/regulatory programs, or customer communications will be highly regarded

Why FinXL?

FinXL is a leading provider of IT professional services, partnering with enterprise organisations to deliver digital transformation. As part of our team, you'll have the opportunity to work on career-defining programs that deliver meaningful business outcomes.

Apply Now
If this sounds like you, we'd love to hear from you. Please apply online or contact FinXL for a confidential discussion.