Senior Contact Centre Engineer
Work Type: (Hybrid: 3 days in-office)
Contract: 12 Months
Clearance: Australian Citizenship

Location: Melbourne, Brisbane and Sydney

About the Role:

FinXL IT Professional Services is seeking a Senior Contact Centre Engineer to work on a high-impact project for one of our leading Telecommunications clients. This role focuses on the design, implementation, and delivery of contact centre solutions across multiple digital channels.

Key Responsibilities:

• Lead and support pre- and post-sales deployments of Contact Centre solutions for new and existing opportunities.
• Collaborate with cross-functional teams including Pre-Sales, Solution Architects, PMO, Support, and external vendors.
• Act as Technical Lead on deployments, guiding other engineers and third-party vendors.
• Design and document call flows, IVR applications, and integration architectures.
• Develop and execute test plans, document results, and ensure solution quality.
• Participate in Agile delivery using tools like JIRA and Confluence.
• Present and demonstrate solutions in customer meetings, forums, and conferences.

Required Experience & Skills:

• Technical delivery experience across one or more platforms:
• NICE CXone, Verint , Cisco Webex CC
• Strong experience in:
• Business requirements gathering and documentation
• Call flow and IVR design
• API development and integration
• CRM and messaging platform integration
• Agile methodologies and tooling

Why Join FinXL?

At FinXL, we connect Australia's best digital consultants with major enterprise clients. With over 1,200 active consultants, we offer meaningful engagements, consistent support, and the flexibility to grow your career. Since 2003, we've partnered with government, telco, finance, and energy clients to deliver complex programs that make a difference.

Apply now to be part of a high-profile Telco project with one of Australia's leading IT services providers.