Service Desk Analyst

Posted 03 June 2024
LocationMelbourne CBD
Job type Contract
DisciplineCloud & Infrastructure

Job description

FinXL was established in 2003 and created to leverage highly talented people in solving complex technological challenges. Since then, we have completed thousands of assignments, providing high value services to a wide range of customers.

Previously a part of the successful Finite Group, a subsidiary of Randstad N.V., FinXL has grown from a small team to a large business, with offices in all the major cities across Australia and New Zealand. Our deployed workforce of 1,200+ consultants work on projects and BAU assignments across a diverse customer base.

We are seeking a skilled Service Desk Analyst to join our team. The Service Desk Analyst will provide technical support across mobile, data and internet related issues. They will respond to incident and request based issues in a timely and efficient manner. The ideal person will possess excellent communication and problem-solving skills, as well as a strong technical aptitude.

Key Responsibilities:

  • Provide mobile, internet and data technical support to internal staff and external customers, both in person and remotely.
  • Respond to support requests, diagnose issues, and provide solutions.
  • Document all support requests and resolutions in the service desk ticketing system.
  • Escalate unresolved issues to appropriate teams or vendors for further resolution.
  • Maintain accurate and up-to-date documentation of IT systems and processes.
  • Monitor IT systems for potential issues and take proactive measures to prevent problems.
  • Work collaboratively with other IT team members to implement new systems and technologies.


  • Must have experience providing technical support across mobile, internet and data related issues
  • 2+ years of experience in a technical support role.
  • Telecommunications industry experience highly regarded
  • Bachelor's degree in Computer Science, Information Technology or related field.
  • Excellent communication and customer service skills.
  • Strong technical aptitude, with knowledge of operating systems, hardware, software, and networking concepts.
  • Ability to work effectively both independently and in a team environment.
  • Detail-oriented with strong problem-solving skills.
  • The incident and request based issues experience are mandatory

Next steps

Roll your mouse over to that Apply Now button if you think your skills and experience fit the bill for this role. Submitted CVs must be in Word. (Only AU Citizen or PR)