Technical Writer - Content Specialist - ServiceNow

Posted 14 May 2024
LocationNorth Sydney
Job type Contract

Job description

Work from home and North Sydney
6 Months + contract

Our client is looking for a Technical Writer - Content Specialist - ServiceNow to work for a large organization in the North Sydney and Work from home.

Skills and experience:

  • Technical Writing experience in producing technical documentation
  • Experience in knowledge and content creation relating to and within the
  • ServiceNow Knowledge platform
  • Telecommunications industry experience
  • Experience in document production, publication, and management standards
  • Experience in project management methodologies such as AGILE, waterfall
  • Experience in change management methodologies such as Prosci and or ADKAR
  • Experience in producing content for publication in a variety of formats and media including HTML, Adobe Acrobat PDF, Help files.
  • Experience managing content in a knowledge base, including workflow management, article creation, search engine optimisation, reporting, analytics, and accessibility standards
  • Experience in incorporating graphics, diagrams, and illustrations within text, and able to create diagrams and illustrations using a variety of graphic design and flow-charting tools such as Visio, Photoshop, Canva
  • Experience in content management systems and collaboration platforms such as Panviva, Salesforce, ServiceNow, SharePoint, Lithium, Adobe Experience Manager.
  • Experience in creating engaging content to drive and support microlearning and knowledge transfer via enablement packs and or digital communication.
  • Experience generating refreshed content aligned to the transformation of Customer or Network Services to ServiceNow.
  • Experience contributing to the Change Impact Assessment and To Be Process
  • Create and maintain key work instructions, knowledge articles, user guides and associated documents that support the "To Be" Process and Solutions in the transformation to ServiceNow.
  • Experience in Content lifecycle management

Next steps

Please call Jackie on 0432 268 298 or apply online. Code S12

Who we are

FinXL by Randstad Digital is an established, innovative company, providing technology-enabled business solutions and consulting services across many industries. These include; Government, Telecommunications, Commercial and Finance. We currently have more than 1200 consultants assisting our clients across Australia and are continuing to grow at a rapid pace. By delivering services and implementing new systems, processes, and technology, we assist our clients in gaining competitive advantage and reaching new heights.