Junior Engineer - Contact Centre Leading Telco client (consulting through FinXL)

About FinXL
FinXL Professional Services is a leading IT consultancy that partners with clients to bridge the gap between business needs and technology capabilities. Since 2003, we've been delivering high-value ICT services across government, finance, telecommunications, and enterprise sectors.

FinXL is seeking a Junior Engineer, with exposure to Contact Centre engineering/integration/support, to join our consulting team and be deployed with a leading Telco client on a key transformation engagement. FinXL is also able to take over existing visas and provide sponsorship for consultants.

Responsibilities

• Build, configure, and maintain call flows and IVR scripts using NICE CXone Studio
• Support integrations with external systems and APIs (REST/JSON)
• Assist in testing, troubleshooting, and optimising scripts and call flows
• Contribute to the design of customer communication journeys across voice and digital channels
• Document technical changes, flows, and integration points
• Work closely with senior engineers and business stakeholders to ensure smooth delivery

Key Skills & Experience

• Exposure to NICE CXone Studio scripting (or comparable contact centre tools)
• Understanding of IVR design, call routing, and contact centre workflows
• Basic experience with APIs, JSON, or web services
• Some knowledge of scripting/programming languages (JavaScript, Python, or similar)
• Strong problem-solving skills and eagerness to learn in a fast-paced environment
• Excellent communication and documentation skills

Why Join FinXL?

• Build specialist skills in the leading NICE CXone cloud contact centre platform
• Supportive team environment with mentoring from senior engineers
• Gain broad exposure to enterprise customer communication technologies

Next Steps If you would like to apply for this opportunity, please submit your CV via SEEK.
Please note that due to the volume of responses, only shortlisted consultants will be contacted.