Senior UC Engineer - Cisco UCCE

FinXL IT ProfeFinXL Professional Services is a leading IT consultancy that partners with clients to bridge the gap between business needs and technology capabilities. Since 2003, we've been delivering high-value ICT services across government, finance, telecommunications, and enterprise sectors.

FinXL is seeking a Senior UC Engineer to join a high-performing team supporting a Tier-1 Managed Services Provider. In this role, you will be dedicated to a major project. You will be responsible for the design, deployment, and configuration of complex, large-scale enterprise voice and multi-channel contact center environments (Cisco UCCE (Unified Contact Centre Enterprise)).

Key Responsibilities

• Design & Deploy: Lead the end-to-end deployment and configuration of complex voice and multi-channel contact center solutions.
• Cisco UCCE Management: Act as the subject matter expert for Cisco Unified Contact Centre Enterprise (UCCE) environments.
• Strategic Integration: Work closely with technical leads and financial sector stakeholders to ensure seamless solution integration and migration.
• Lifecycle Documentation: Prepare high-level and low-level design documentation (HLD/LLD) and provide technical guidance throughout the project lifecycle.
• Compliance: Ensure all configurations meet the rigorous security, data privacy, and regulatory standards required by the banking and finance industry.

Skills & Experience Required

• Mandatory: Proven experience in the end-to-end deployment and configuration of Cisco UCCE within large-scale enterprise environments.
• Technical Breadth: Deep expertise in designing and configuring complex, multi-channel contact center solutions (Omnichannel).
• Industry Context: Previous experience supporting or delivering services to the Financial Services or Banking sector is highly regarded.
• Communication: Exceptional stakeholder management skills with the ability to navigate complex corporate structures and translate technical requirements to business value.
• Certification: Relevant Cisco certifications (CCNP/CCIE Collaboration) are a significant advantage.

Eligibility

• Applicants must be Australian Citizens, with an ability to obtrain NV1 Clearance

Why Join FinXL?

At FinXL, we connect leading technology professionals with the most significant infrastructure projects in Australia. We offer the opportunity to work on mission-critical financial systems with the stability of long-term contract extensions and dedicated consultant support.