Back to jobs
Test Analyst - Contact Centre
- Posted 24 January 2025
- SalaryNegotiable
- LocationMacquarie Park
- Job type Contract
- DisciplineCloud & Infrastructure
- Reference90M0661096_1737697301
Job description
Job Opportunity: Contact Centre Test Analyst
Join FinXL by Randstad Digital and Make an Impact!
Macquarie Park and work from home
6- 12 Months + Contract
Are you passionate about ensuring seamless customer experiences through technology? We're looking for a Contact Centre Test Analyst to join our dynamic team at FinXL by Randstad Digital. If you thrive in a fast-paced environment, love testing and improving systems, and have a keen eye for detail, this could be the perfect role for you!
What We're Looking For:
- Australian Citizenship
- Test Analyst background
- Contact centre system testing experience
- Functional and Non-Functional Testing experience
- Manual and automation testing experience
- ALM experience
- UAT experience
- Gherkin experience
- Cucumber experience
- Call Flow Verification: Experience in test and validate call routing, IVR menus & escalations
- Experience in system Integration: ensuring integration across contact centre systems,databases & customer portals.
- Bug Reporting: Experience in identifying, documenting & collaborating with IT teams to resolve system Issues.
- NICE Technology experience would be an advantage
Why FinXL by Randstad Digital ?
- Innovative Environment: Work with leading-edge technology and help shape the future of digital transformation.
- Collaborative Culture: Join a team that values open communication, creativity, and continuous improvement.
- Career Growth: We offer opportunities for professional development and growth in the tech space.
- Flexible Work Options: Balance work and life with our flexible working arrangements.
Next steps
Please call Jackie on 0432 268 298 or apply online
Code S12
