About FinXL IT

FinXL IT Professional Services is a leading IT consultancy that partners with clients to bridge the gap between business needs and technology capabilities. Since 2003, we've been delivering high-value ICT services across government, finance, telecommunications, and enterprise sectors.

FinXL IT is seeking a Senior Business Analyst to join our consulting team and be deployed with a leading Telecommunications client on a key transformation engagement. This role sits within the Customer Identity and Access Management (CIAM) team, focusing on delivering secure, seamless, and accurate identity experiences across all customer segments.

Responsibilities

• Map complex business requirements for the development and implementation of CIAM programs.

• Bridge the gap between broad program goals and specialist projects in identity verification.

• Translate industry regulations and internal policies into actionable project requirements.

• Develop reporting to monitor controls within end-to-end customer identity processes.

• Outline necessary controls and build monitoring to identify policy exceptions and gaps.

• Document requirements to support the unification of authentication across all channels.

• Partner with senior stakeholders to provide data-driven insights that drive process improvement.

Key Skills & Experience

• Extensive experience as a Senior Business Analyst within large-scale enterprise environments.

• Deep understanding of Customer Identity and Access Management (CIAM) or Identity security.

• Familiar with and experience in Credit Risk Management as a Credit Analyst or related position, ideally with a Telco, Bank or Financial Institution.

• Proven ability to translate regulatory requirements and risk policies into technical specs.

• Strong technical curiosity and expertise in data-led process design and reporting.

• Experience in fraud prevention, identity theft mitigation, or customer authentication.

• Exceptional stakeholder management skills with exposure to Senior Management and Risk.

• Ability to work across cross-functional teams including Engineering, Sales, and Finance.

What's On Offer?

• Initial 6-12 months' contract, with a view to extend
• Located in north-west of Sydney
• Hybrid working arrangement to get your best work done! (2-3 days in the office)
• Lead high-profile Customer Identity & Access Management (CIAM) programs.
• Drive data-led process improvements across identity and fraud prevention.
• Influence senior leadership across Finance, Risk, and Digital divisions.

Next Steps

If you would like to apply for this opportunity, please submit your CV via SEEK. Please note that due to the volume of responses, only shortlisted consultants will be contacted.

Job number (S4)