Contact Centre Test Manager (NV1)

Leading Telco client (consulting through FinXL)

FinXL Professional Services is a leading IT consultancy that partners with clients to bridge the gap between business needs and technology capabilities. Since 2003, we've been delivering high-value ICT services across government, finance, telecommunications, and enterprise sectors.

FinXL is seeking a Contact Centre Test Manager to join our consulting team and be deployed with a leading Telco client on a 12 months contract in location. For this role a security clearance (NV1 preferred) is required.

Responsibilities

• Define and lead the overall test strategy for Contact Centre and IVR initiatives
• Develop comprehensive test plans covering functional, non-functional and integration testing
• Provide strong leadership and direction to the testing team
• Oversee the validation of complex call routing, IVR menus and escalations
• Manage relationships with key stakeholders and ensure transparent reporting on quality status
• Ensure seamless integration strategies across contact centre systems and customer portals

Key Skills & Experience

• Mandatory Australian Citizenship and current NV1 Security Clearance (preferred)
• Proven track record in Test Management with strong leadership, planning, and strategy skills
• Extensive domain expertise working on Contact Centre and IVR-related initiatives
• Strong understanding of testing frameworks, including Gherkin and Cucumber
• Familiarity with ALM testing tools (e.g., Micro Focus ALM) is highly advantageous
• Strong understanding of functional and non-functional testing governance

Engagement Details

• 12 months months contract with Telco client
• Hybrid working with office in Macquarie Park (NSW) location

Next Steps

• Apply now highlighting relevant skills and experience and address your application to Julia Leung. Due to the high volume of applications only shortlisted candidates can be contacted.