FinXL IT Professional Services is a leading IT consultancy that partners with clients to bridge the gap between business needs and technology capabilities. Since 2003, we've been delivering high-value ICT services across infrastructure, telecommunications, and government sectors.

FinXL IT is seeking an experienced Senior Change Manager to join our team at an infrastrcture services organisation. You will be the driving force behind a large-scale transformation project migrating field operations from Salesforce Field Service (SFS) to SAP Field Service Management (SAP FSM), integrated with S/4HANA.

This is a critical role ensuring that field technicians, schedulers, and back-office staff successfully transition to a new platform with minimal operational disruption.

• Strategy & Planning: Develop and execute the end-to-end OCM strategy specifically for the SAP FSM transition.

• Impact Analysis: Conduct detailed assessments to identify how moving from Salesforce alters daily workflows for crews and dispatchers.

• Stakeholder Management: Manage expectations and mitigate resistance across field operations leadership and the broader S/4HANA program team.

• Training & Communication: Oversee the creation of high-impact training materials (e.g., SAP FSM Mobile App guides) and communications to drive user adoption.

• Readiness & Support: Assess organizational readiness for go-live and lead "Hyper-care" change activities to ensure long-term stability.

• Specialist Experience: Proven track record as a Senior Change Manager in large-scale Field Service Management (FSM) transformations.

• SAP Expertise: Hands-on experience with SAP FSM or broader S/4HANA implementations is essential.

• Field Focus: A mandatory ability to translate complex technical system changes into practical business impacts for non-technical field staff.

• Salesforce Knowledge: Previous exposure to Salesforce Field Service (SFS) to understand the "As-Is" state is highly desirable.

• Attributes: High emotional intelligence, resilience, and a proven ability to engage with diverse workforces from the boardroom to the field.

• Work Rights: Please note that we are unable to provide visa sponsorship for this position. Australian Work Rights are required.

• Initial 12 months' contract, with a view to extend.

• Located next to Sydney CBD, and hybrid working arrangement to get your best work done! (2-3 days in thhe office)

• Drive a high-profile technology migration within the Infrastructure Services sector.

• Enjoy a long-term contract with a consultancy that values your subject matter expertise.

If you are a Change Management leader with a background in SAP FSM and Field Services, please submit your CV via SEEK.

Job number (S4)