ServiceNow CMDB / CSDM Architect

FinXL Professional Services is a leading IT consultancy that partners with clients to bridge the gap between business needs and technology capabilities. Since 2003, we've been delivering high-value ICT services across government, finance, telecommunications, and enterprise sectors.

FinXL is seeking a ServiceNow CMDB / CSDM Architect to join our consulting team, and Architecture Practice. In this role, you will lead a FinXL-delivered project, driving a strategic CMDB review and capability uplift program.

Responsibilities

• Architect the CMDB future state aligned to ServiceNow CSDM best practices.

• Lead Service Definition Workshops with Enterprise Architects and service owners.

• Design the ongoing governance model and Data Certification schedules.

• Establish CMDB Data Manager policies for retire/archive lifecycles.

• Define IRE rules and multisource precedence strategies for data integrity.

• Advise on the strategic roadmap for HAM and Now Assist (GenAI) readiness.

• Map core business applications and establish clear data ownership.

Key Skills & Experience

• 5+ years as a ServiceNow Architect with deep ITOM, CMDB, and CSDM expertise.

• Proven track record leading CMDB remediation and data quality uplift programs.

• Strong stakeholder engagement skills at the enterprise level.

• Deep understanding of Enterprise Architecture and Portfolio Management.

• Experience designing ServiceNow HAM and Now Assist (GenAI) capabilities.

• Preferred: Experience using AI tools to enhance job-specific performance.

• Ability to bridge current cleanup activities into long-term strategic roadmaps.

Why Join FinXL?

• Lead a strategic FinXL project defining future-state CMDB & CSDM architecture

• Drive roadmap readiness for HAM Pro and Now Assist (GenAI) implementation

• Join a leading IT consultancy delivering high-value ICT services

Next Steps If you would like to apply for this opportunity, please submit your CV via SEEK. Please note that due to the volume of responses, only shortlisted consultants will be contacted.