FinXL IT Professional Services is a leading IT consultancy that partners with clients to bridge the gap between business needs and technology capabilities. Since 2003, we've been delivering high-value ICT services across government, finance, telecommunications, and enterprise sectors.

FinXL IT is seeking a ServiceNow Project Manager to join our consulting team and be deployed with a leading commercial client on a key transformation engagement.

• Own the end-to-end project lifecycle for the ServiceNow NowAssist implementation

• Manage the integration scope and execution with Microsoft Teams and Copilot

• Utilise and maintain project artifacts (e.g., risk register, communication plans)

• Serve as the central point of contact for effective and clear communication to all stakeholders

• Facilitate Steering Committee meetings, providing high-quality status reports and recommendations

• Define, manage, and control project scope, ensuring strict adherence to deliverables

• Effectively manage project resources and vendor relationships

• Minimum 5 years of experience as a dedicated delivery focused Project Manager, with a minimum of 3 years managing ServiceNow implementation projects (e.g., ITSM, HRSD)

• Demonstrable experience managing Generative AI or cognitive tool rollouts (like NowAssist, Virtual Agent, or similar AI-driven solutions)

• Strong understanding of core ServiceNow ITSM modules and Service Catalog functionality

• Exceptional communication, presentation, and negotiation skills

• Proficiency in formal project methodologies (Agile, Waterfall, Hybrid) and relevant toolsets

• Experience integrating ServiceNow with other enterprise platforms (e.g., Microsoft Teams)

• Initial 12 months contract, with a view to extend
• Located in Sydney CBD, and hybrid working arrangement (2-3 days in the office)
• Lead the implementation of ServiceNow NowAssist
• Manage AI/cognitive tool rollouts in enterprise
• Consulting role with a leading Commercial client

If you would like to apply for this opportunity, please submit your CV via SEEK. Please note that due to the volume of responses, only shortlisted consultants will be contacted.

Job number (S4)