UI/UX Designer | Immediate Start | Service Transformation Program

FinXL is partnering with a major Victorian Government entity to drive a high-impact, user-centric digital transformation. We are seeking an experienced UI/UX Designer to join our Experience, Strategy, and Transformation (EST) division for an immediate start.

This role is pivotal to the Transformation Program (STP), where you will help transition legacy systems into modern, multi-channel user services, including a new User Portal and Case Management System.

The Role

As a UX Designer, you will lead discovery and service design for critical public-facing functions-including Residential Tenancies and Guardianship-before moving into detailed design. You will act as a primary advocate for diverse users, from internal staff and legal members to renters and government stakeholders.

Key Responsibilities

• End-to-End Design: Translate community insights into solutions through scoping, wireframing, and high-fidelity prototyping using Figma.

• User Research: Plan and conduct both qualitative and quantitative research, including moderated usability tests, to build a robust evidence base for design decisions.

• Stakeholder Management: Consult with and manage senior stakeholders, helping business owners and development teams solve complex problems.

• System Mapping: Map "as-is" user flows and journeys, navigating the complexities of legacy systems while embracing ambiguity.

• Iterative Testing: Ensure all design concepts are rigorously tested in real-world scenarios to validate their effectiveness.

What You Bring

• 5-8 years of experience as a Business Analyst or UI/UX Designer.

• Expert-level proficiency in Figma and working within established Design Systems.

• Proven ability to lead moderated usability testing and synthesize research into actionable insights.

• Exceptional attention to detail and the ability to work independently within a multidisciplinary team (supported by Content and UX Designers).

• A passion for Human-Centred Design (HCD) and its application in large-scale technology programs.

• Bonus: Knowledge of Microsoft Dynamics 365 is highly regarded but not critical.

Why Join Us?

You will be at the heart of a fantastic service transformation program, reporting to the HCD Lead, you'll work in an agile environment where your design decisions truly drive the future state of public service delivery.