FinXL IT Professional Services is a leading IT consultancy that partners with clients to bridge the gap between business needs and technology capabilities. Since 2003, we've been delivering high-value ICT services across government, finance, telecommunications, and enterprise sectors.

FinXL IT is seeking an experienced Senior Business Analyst to join our consulting team at a leading general insurance organisation. You will support a major multi-year initiative digitising the claims lifecycle and uplifting operational models across Australia.

This program is reshaping how property claims are fulfilled by replacing legacy tools (OPUS) with cutting-edge platforms, including Crunchwork, Google Cloud, and ClaimCenter V8. You will work across the full spectrum-from lodgement to repair and audit-bridging the gap between internal teams and an extensive builder/supplier network.

• Process Re-design: Lead end-to-end process mapping to introduce smarter workflows, automation, and improved data flow.

• Solution Translation: Articulate complex business needs into technical requirements for delivery teams and interpret technical jargon for business stakeholders.

• Operating Model Change: Support the redesign of key roles, including Field/Desktop Assessors and Suppliers.

• Workshop Facilitation: Lead large-scale workshops across cross-functional business areas to drive consensus and decision-making.

• Problem Solving: Navigate ambiguity and resolve contention within a complex, high-pressure program environment.

• Business Readiness: Support the rollout of transformation initiatives to the builder network and internal divisions.

• Senior Business Analyst, with a strong background in general insurance working across a wide range of projects, with particular emphasis on risk and regulatory projects in the general insurance industry.
• 5 years'+ experience across a wide range of projects e.g., business & tech transformation, application development and process re-design.
• Proven experience in achieving program and complex business and transformation deliverables
• A business focused Business Analyst with experience in functional and technical analysis.
• Ability to facilitate large groups of multiple cross functional business areas within a larger program of work
• Ability to articulate complex business needs so that they can be understood by technical teams for delivery and interpret technical terminology to enable business understanding
• An effective problem solver, driving pathways through ambiguity, and facilitating decision making to resolve contention
• Effective stakeholder management skills

• Initial contract until the end of June, with a view to extend
• Located in Sydney CBD
• Hybrid working arrangement to get your best work done! (2-3 days in the office)

If you would like to apply for this opportunity, please submit your CV via SEEK. Please note that due to the volume of responses, only shortlisted consultants will be contacted.

Job number (S4)